The User Management panel at c3esports.com/admin/users gives admins full visibility into every registered user on the platform. From here you can look up accounts, adjust roles, suspend or ban users, and review their activity history.
Searching for users
The search bar at the top of the page supports:
- Username — exact or partial match
- Email address — exact match or domain search (e.g.,
@utexas.edu)
- Discord username — exact match
- User ID — if you have the internal ID
Use email domain search to quickly find all users from a specific school (e.g., @uta.edu). This is useful when verifying a team’s eligibility or responding to a school-wide incident.
User profile view
Clicking on a user from the search results opens their full admin profile view, which includes:
| Section | What you see |
|---|
| Account info | Username, email, join date, last login |
| Verification status | .edu email verified, Discord linked |
| Current role | USER, STAFF, or ADMIN |
| Team membership | Current team (if any) and role (manager or player) |
| Season history | Which seasons they participated in |
| Audit history | All logged actions associated with this user |
| Ban status | Active ban, reason, and expiration if applicable |
Changing a user’s role
Open the user's profile
Search for and click on the user.
Find the Role section
The role selector shows the current role: USER, STAFF, or ADMIN.
Select the new role and save
Choose the new role from the dropdown and click Save Role. The change takes effect immediately on the user’s next page load.Granting ADMIN role gives full platform access. Only do this for trusted, vetted team members. The action is logged in the audit log with your username and a timestamp.
Role permissions summary
| Role | Can do |
|---|
USER | Normal player/manager actions |
STAFF | Staff panel: seasons, registrations, matches, disputes, standings |
ADMIN | Everything STAFF can do, plus: user management, audit log, announcements, cron jobs |
Banning a user
Open the user's profile
Navigate to the user via search.
Click Ban User
In the Danger Zone section at the bottom of the profile, click Ban User.
Fill in the ban details
-
Reason (required): A clear explanation of why this user is being banned. This is stored in the audit log.
-
Duration: Temporary (specify days) or permanent.
-
Notify user: Check this to send the user an automated email with the ban reason.
Confirm the ban
Click Confirm Ban. The user is immediately unable to log in. Their team membership is not automatically removed — you may need to remove them from their roster separately.
Banning a user does not automatically remove them from active team rosters. Go to their team page and remove them from the roster manually after banning, especially if they are in the middle of a season.
Lifting a ban
To unban a user:
- Search for them (banned users still appear in search).
- Open their profile — you will see a “Banned” badge.
- Click Lift Ban and provide a reason. The unban is logged.
Viewing the per-user audit log
Every user’s profile includes an Audit History tab. This shows all logged actions associated with that user — both actions they took and actions taken on their account by staff/admins.
Entries include: action type, timestamp, which admin performed the action (if staff-initiated), and any attached notes.
Before banning or making a significant role change, review the user’s audit history to understand the full context of any incidents.
