Accessing the dispute queue
Go to c3esports.com/admin/disputes. Open disputes are sorted by filing time (oldest first) so the most urgent ones are at the top.
Dispute statuses
Claiming a dispute
When you start reviewing a dispute, click Claim on the detail page. This marks it asUnder Review and assigns it to you, so other staff know it is being handled.
Only claim a dispute if you are prepared to see it through to resolution. Abandoning a claimed dispute creates confusion. If you need to hand it off, use the Transfer Claim option and notify the other staff member in Discord.
Reviewing a dispute
Open the dispute detail page. You will see:1
Read the dispute summary
Review the reason selected by the filing manager and their written description of what happened.
2
Check the submitted scores vs. the claimed correct scores
The match page shows the scores the submitting team entered. The dispute should explain what the filing team claims the actual score was.
3
Review the attached evidence
- Replay files — the most reliable evidence. Open each replay’s ballchasing.com link to see the parsed score and player list.
- Screenshots — useful corroborating evidence but easier to fabricate than replays.
- Discord messages or timestamps — occasionally relevant for no-show disputes.
4
Check both teams' replays
Both teams may have uploaded replays. Cross-reference them. If they match, the answer is clear. If they conflict, investigate further — look at player Epic usernames in the replay to confirm both teams’ players were present.
5
Contact the managers if needed
If evidence is ambiguous or missing, message both managers via Discord and request the specific information you need. Document this in the dispute notes.
Issuing a resolution
Once you have enough information to make a decision:1
Click Resolve Dispute
In the Staff Actions section of the dispute page, click Resolve Dispute.
2
Select the outcome
3
Write a detailed decision note
Explain your reasoning clearly. Both managers will see this note. Include:
- What evidence you reviewed
- What you found
- Why you made the decision you did
“After reviewing both teams’ replay files, the actual score of Game 2 was 4-2 (not 3-2 as submitted). Replay file REPLAY-UUID confirms this — see ballchasing link. Overriding the submitted score for Game 2. Series result unchanged: Team A wins 2-1.”
4
Confirm
Click Confirm Resolution. Both managers receive a notification. The match page updates with the decision. Standings are recalculated on the next scheduled run (or trigger manually).
Dismissing frivolous disputes
Some disputes are filed without valid grounds — for example, disputing a clean loss because the team is unhappy with the result, or filing about issues that clearly are not within C3 Esports’ scope. To dismiss:- Click Dismiss Dispute.
- Provide a clear reason explaining why it was dismissed and what valid dispute grounds are.
- Confirm.
Resolution timeline
If a dispute will take longer than 72 hours (e.g., waiting for a manager to respond with missing evidence), post an update in the dispute notes and notify both managers via Discord so they know it has not been forgotten.